Speakers of the session
Chief Executive Officer, Executive Board, ING
Objectives of the sessionThe objective of this exchange of views is to discuss the opportunities and challenges related to increasing digitalization in the financial sector, the potential impacts of digitalization on the culture and the organization of banks and the necessary (r)evolutions that may be required in the way banks are organized and managed.
Points of discussion
- How does the digital revolution materialize in the financial sector and what are the main changes it is likely to prompt (e.g. in terms of consumer behaviour, business models etc.)? What do you consider to be the Fintech developments that pose the most potent threat to existing business models? Could Fintech lead to a new dotcom bubble?
- What are the opportunities created and challenges posed by the digitalization of financial services for a bank like ING? How far should the digitalization of its services go?
- How can banks stay competitive and sufficiently innovative compared to fintech companies in the digital era and what may be the competitive advantages of banks in this context? What are the management skills banks will need? To what extent do the culture and the organization of banks need to evolve?